Privacy, terms, and support

Privacy

Fatebound combines public testnet gameplay state with optional generated media and feedback.

• Jungle4 account names, contract actions, campaign state, and public share links can be visible on the public Antelope testnet.
• Generated story, images, voice, and player feedback can be processed by the configured generation, storage, and observability services.
• Do not include sensitive personal, payment, or recovery information in character names, story choices, or scene feedback.

Terms and testnet status

Fatebound currently uses the Jungle4 Antelope testnet for gameplay authority.

• Testnet characters, items, currency, and campaign outcomes are game data, not money, investments, or redeemable assets.
• Wallet signatures are required for permanent gameplay actions; review your wallet before approving any action.
• Generated media is presentation only. Contract state and receipts remain the authority for gameplay outcomes.

Subscription, cancellation, and refunds

Each campaign includes three free scenes. When live Checkout is enabled, its $4.99 USD monthly Stripe subscription permits up to 50 additional scenes per UTC calendar month for that campaign.

• A live payment is only confirmed by Stripe’s hosted Checkout and a successful entitlement update; a testnet campaign state does not itself prove payment.
• This app does not currently provide a self-service cancellation portal or in-app refund workflow.
• For cancellation, refund, or billing questions, use the published Support form. It records a request but is not a self-service Stripe customer portal.

Retention and deletion

Some Fatebound data has technical limits on removal.

• Public on-chain rows and public share links cannot be deleted by the Fatebound web app after publication.
• Use the Support form to request review of off-chain account, media, feedback, or campaign-data deletion; it is not an automatic deletion tool.
• Retention for generated assets, caches, feedback, and support requests depends on the deployed storage configuration; avoid submitting data that must be erased on demand.

Support

Use the Support form for billing, cancellation/refund, privacy/deletion, and technical requests. Use in-game scene feedback for story, character, image, audio, and gameplay clarity issues.

• Open a saved campaign scene and use Report a scene issue to send contextual feedback to the existing scene-feedback endpoint.
• The Support form creates an opaque request ID; it is not an account-recovery flow or a self-service cancellation/refund portal.
• Never submit payment-card numbers, private keys, seed phrases, or recovery phrases in either support channel.

Open the Support form for commercial, privacy, and technical requests. To report a scene issue, open your Fatebound campaign and use the Report a scene issue control on a saved scene.